MEA - MidAtlantic Employers' Association

BRIEFINGS

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MEA’s CEO Briefing Series “Food for Thought”

Connecting Engaged Employees to Loyal Customers
Transforming Presenteeism into Profits

Description:
This program will address the connection between employee engagement and customer loyalty and the need to keep close watch on both to avoid a precipitous slide in business, or worse.

Keeping employees engaged and productive is a challenge in normal times. But, fear of job loss, the burden of picking up former co-workers responsibilities, and often cuts in income and/or benefits are contributing to a proliferation of unengaged employees everywhere. While it is not the plague, it is “presenteeism” and it can be deadly.

There are proactive preventive measures and proven remedies that you can take today to keep your employees engaged and your customers loyal. We will show you:

How the “hot link” between employee engagement and customer loyalty impacts your bottom line.

How to take your company’s temperature

How to maintain your credibility in turbulent times

How to make leadership values contagious

How to build an action plan

Speakers:
David Sorin, President of Management Mpowerment Associates, a company providing leadership and organizational development, strategic planning and executive coaching to individuals and organizations of all sizes.

Gail Cooperman, Marketing & Engagement Consultant and Interim Executive

Date/Time:
Wednesday, September 23, 2009 7:30am - 9:00am

Location:
MEA King of Prussia Training Center

Fee:
Members: $50.00 per person.
Non-Members: $75.00 per person.
Includes continental breakfast

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