| COMMUNICATION & INTERPERSONAL SKILLS |
| Successful Communication*†^ |
Description
Leverage your power as a successful communicator. Learn the strategies to prevent misunderstandings, listen effectively, deal with conflict, communicate with diverse groups and maximize the communication potential of technology.
Recommended as the first course in the Supervisory Certificate - Level I |
| Topics |
| Discuss the communication process and recognize barriers that get in the way |
| Identify and demonstrate tools for overcoming barriers |
| Understand and self-assess each component of the communication process including: style, non-verbal behaviors, sending a clear message and active listening |
| Gain skills to listen more effectively, especially in stressful situations where heightened emotions can get in the way |
| Create an action plan to apply techniques in the workplace for communication success |
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Trainer
MEA Staff Trainer |
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Price includes assessment and catered lunch.
* This program has been approved for 6 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certificate Institute (HRCI). For more information about certification or recertification, please visit the HRCI hompage at www.hrci.org.
† In accordance with the standards of the National Registry of CPE Sponsors, 6 CPE credits have been granted for this program based on a 50-minute hour.
^MEA is approved by the Pennsylvania Department of Education as a provider for Act 48 activity hours. This program has been approved for 6 credit hours.
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