| LEADERSHIP: SUPERVISION AND MANAGEMENT |
| Critical Conversations: Having the "Hard to Have" Discussions*† |
Description
Communication is the most powerful tool we have in the workplace. Whether you are preparing for a "hard to have" conversation or discover yourself in the middle of one, you can influence the outcome. Stop walking away from conversations wondering how "it got away" from you. Take charge and responsibility today for the effectiveness of your conversations. |
| Topics |
| Recognize when a conversation becomes “critical” |
| Plan effectively for the difficult conversation |
| Identify steps to follow during the critical conversation |
| Demonstrate communication skills which master those difficult conversations and result in win/win outcomes |
| Prepare for having your critical conversation; build a script during the session using the 6-Step Model |
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Trainer
MEA Staff Trainer |
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The program includes all training materials & morning beverage.
*This program has been approved for 3 recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org .
†In accordance with the standards of the National Registry of CPE Sponsors, 3 CPE credits have been granted for this program based on a 50-minute hour. |
