| LEADERSHIP: SUPERVISION AND MANAGEMENT |
| Conflict Management* |
Description
September 1st date no longer available. Contact training@meainfo.org
or 800-662-6238.
Everyone, at some point in life, faces conflicts. In the workplace, unresolved conflict robs productivity, and can result in serious morale problems. Those most effective in their roles at work know how to manage and resolve conflicts so that the parties involved are able to problem solve and move on with positive feelings. This program will teach participants the skills and tools required to recognize and handle a conflict reaching resolutions that contribute to progress and productivity. |
| Topics |
| Recognize common sources of conflict |
| Understand and explain predominant styles of dealing with conflict |
| Identify and use 5 strategies for handling conflicts |
| Determine the most effective strategy for each unique conflict situation in the workplace |
| Prepare for resolving a conflict in a one-on-one using a 5 Step Process |
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Trainer
MEA Staff Trainer |
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Price includes all training materials & morning beverage.
* This program has been approved for 4 recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certificate Institute (HRCI). For more information about certification or recertification, please visit the HRCI hompage at www.hrci.org. |
