| CUSTOMER SERVICE |
| Customers First: The Key to Business Success - NEW AND IMPROVED! |
Description
Providing excellent customer service is a key competitive advantage in today’s marketplace. Customer satisfaction is directly related to the loyalty and trust that exists in the relationship between customers and those who have contact with them. Regardless if it’s over the phone, behind the counter, in the boardroom or selling a product, knowing what to do, when to do it and how to do it with expertise gives you the edge in creating customer loyalty. |
| Topics |
| Recognize key skills required to build the customer service relationship |
| Understand the customer experience through the eyes of the customer and build skills by understanding both effective & ineffective behaviors |
| Evaluate yourself and your attitude as part of the customer service equation |
| Identify what you CAN and CANNOT control |
| Learn the 11 critical components necessary to provide exemplary customer service |
| Apply active listening techniques in all customer interactions to fully understand and answer the customers’ needs |
| Gain important knowledge for problem-solving your customer service dilemmas |
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Trainer
MEA Staff Trainer |
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