| CUSTOMER SERVICE |
| Professional Telephone Skills - NEW AND IMPROVED! |
Description
September 2nd date no longer available. Contact training@meainfo.org
or 800-662-6238.
This workshop will stress the telephone communication skills necessary to effectively work with today’s service-conscious customers. Participants will learn telephone handling skills to work more efficiently with different types of customers. Those who attend will recognize the importance of their tone and voice quality and the impact they have on the customer’s perception of the service provided. |
| Topics |
| Acquire essential knowledge of the ABC’s of telephone etiquette and skills |
| Understand and assess word choice as well as tone and the importance of both in customer interactions |
| Learn and practice effective listening skills necessary to impact your customer in a positive way |
| Recognize what to say and what NOT to say to ensure effective and positive communication |
| Build skills necessary to work productively with the difficult caller |
| Identify and manage stress in a customer-focused career |
|
Trainer
MEA Staff Trainer |
|
|
|
|
|
