Custom Training

MEA can design training to meet the specific needs of your employees, on-site or online.   We have in-house instructional designers who can tailor our menu of programs to fit your industry and the needs of your employee population. If you’re looking to go one step further and create a completely unique program specific to your organization, our training content designers can build what you need from the ground-up. Our custom training can be delivered on-site, online or via webinars or cyber workshops.

Most Requested Topics

Interpersonal Skills

• Business Etiquette
• Professional Impact
• Communicating with Diplomacy
• English as a Second Language
• Influence & Persuasion for Success
• Understanding Style through the MBTI
• Career Transition Workshops & Coaching
• Diversity: Appreciating Differences
• Sensitivity

Employment Law

• Avoiding Harassment for Employees/Managers
• Basic Employment Law for Supervisors/Managers
• Employee Relations, Discipline & Termination

Customer Service

• “Best-in-Class” Customer Service
• Handling the Irate Customer
• Effective Telephone Techniques
• Customer Service for the Technical Expert

Professional Development

• Juggling Multiple Priorities
• Innovation & Creativity to Impact the Bottom Line
• Critical Thinking
• Managing Up the Ladder
• Email at Its Best

Leadership, Supervision and Management

• Accountability: Stop the Blame Game
• Managing the Generation Gaps
• Change Management
• Performance Appraisal: An Effective Process
• Interviewing & Hiring

Computer Skills

Quality, ISO & Lean Management

Health, Safety & Environmental