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Training

Professional Development Certificate Series

MEA’s Professional Development Certificate Series are designed to grow your organization’s talent in a variety of business areas including management, customer service, computer skills, human resources and more. Continuing education in this planned, modular approach can help prepare your employees to move to the next level in their career path.

MEA Leadership Advantage

Supervision & Management Foundation
Level I Certificate Series

  1. Successful Communication
  2. Coaching Skills
  3. Basics of Employment Law for Non-HR Professionals
  4. Managing People through Motivation
  5. Supervision Basics

+ 2 electives

Management Development
Level II Certificate Series

  1. Conflict Management
  2. Leading Problem Solving & Decision Making
  3. Effective Employee Relations, Discipline & Termination for Non-NR Managers
  4. Team Development
  5. Performance Management:  More than Just an Appraisal

         + 2 electives

Leadership Dynamics
Level III Organizational Strategy Series

  1. Emotional Intelligence
  2. Succession Planning
  3. Harnessing Organization Politics
  4. Driving Change
  5. Organizational Impact Strategy: Using DiSC Theory


MEA HR Advantage

Human Resources Foundation
Level I Certificate Series

  1. HR "Boot Camp" - Did HR Fall in Your Lap?
  2. Basics of Federal Employment Laws
  3. Basics of Compensation
  4. Essentials of Recruitment, Employment & Retention

+ 1 elective

Human Resources Development
Level II Certificate Series

  1. Effective Employee Relations, Recognition & Performance Management
  2. FMLA Administration Workshop
  3. Basics of Employee Benefits
  4. Progressive Discipline & Termination
  5. Compensation Plan Design
+ 1 elective

Strategic Human Resources
Level III Strategic HR Series

  1. HR Metrics: ROI for HR Initiatives
  2. HR Professional as a Business Partner
  3. Building Your Leadership "Bench": An HR Strategy
  4. Aligning HR with Your Business Strategy

+ 1 elective

Leadership Dynamics
Level IV Organizational Strategy Series

  1. Emotional Intelligence
  2. Succession Planning
  3. Harnessing Organization Politics
  4. Driving Change
  5. Organizational Impact Strategy: Using DiSC Theory

Customer Service Certificate

  1. "Best-in-Class" Customer Service
  2. Customer Service: Effective Telephone Techniques
  3. Handling the Irate Customer - A Strategy that Works

+ 2 electives