Canon Financial Services
Leslie Belikoff had worked with MEA’s Training experts before, so when faced with an initiative for Canon Financial Services to exceed customer and dealer expectations, she knew who to call.
“Our business is service,” says Leslie. “We strive to be viewed as best in class, so we’re constantly looking for ways to improve.”
Leslie says that management made a decision to roll out new training to help achieve that goal. After a week long discussion, Leslie’s team turned to MEA with an expedited request to deliver a complete training program for 180 associates—in nine days.
“The timeline was very abbreviated,” says Leslie. “But it never crossed my mind that MEA couldn’t deliver it. Plus, I knew it would be an excellent program.”
“I thought, if anyone can do this, it’s MEA.”
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MEA created a one day training program that was delivered during seven sessions over the course of three weeks to all 180 employees. “We sat in on the sessions and as we provided feedback to MEA in the early sessions, they were able to incorporate those changes in the following sessions. The implementation was fantastic.”
Now Canon Financial Services is focusing on coaching its customer service supervisors on how to maintain Canon’s best-in-class service. And, says Leslie, “We’ve already re-engaged MEA.”