Business Etiquette: Navigating Professionalism in the Workplace

For: All Employees | Custom Timing

In the modern business world, the ability to navigate professional interactions with confidence and respect is crucial for career advancement. This Business Etiquette course provides professionals with the tools and skills necessary to excel in every aspect of business communication, from introductions to dining. Participants will learn how to make positive first impressions, engage effectively in meetings, communicate professionally by phone and email, dress appropriately for different business settings, and handle business dining situations with ease. Through real-world examples and hands-on activities, this course equips individuals with the knowledge to build stronger professional relationships and promote a polished, competent image.

This course is ideal for all professionals – those new to the work workforce and those with many years of experience – who are seeking to enhance their interpersonal skills and present themselves with confidence and professionalism in any business setting. The modules are designed to be highly customizable. You select which modules and have the option to provide policies such as dress codes to be easily included.

Learning Objectives: 
Master Professional Business Introductions

Effectively introduce themselves and others in various business contexts.

Utilize proper handshakes, eye contact, and posture to make positive first impressions.

Use business cards appropriately and practice networking skills.

Navigate Business Meetings with Confidence

Understand best practices for attending, participating, and contributing to meetings.

Demonstrate professional meeting etiquette, including punctuality, seating arrangements, and attentive listening.

Show engagement and respect for others during discussions and presentations.

Communicate Professionally on the Telephone

Master telephone etiquette, including how to answer calls, leave messages, and make clear, concise phone conversations.

Understand the role of tone, pacing, and language in maintaining professionalism during phone interactions.

Know when and how to follow up on telephone conversations.

Dress Appropriately for the Workplace

Understand the importance of dressing appropriately for different business environments.

Identify guidelines for both formal business attire and business casual dress codes.

Recognize the impact of attire on professional perception and success.

Write Effective and Professional Business Correspondence

Apply proper email etiquette, including tone, formatting, and subject line usage.

Understand the importance of clear and concise written communication in business settings.

Know when it is appropriate to use formal written communication versus more informal messages.

Navigate Business Dining Etiquette

Understand the principles of business dining and its role in building professional relationships.

Demonstrate proper table manners and etiquette during business lunches and dinners.

Know how to handle dining situations with confidence and professionalism.

Course Modules:
Module 1: Professional Business Introductions

Techniques for making strong first impressions.

Handshakes, eye contact, posture, and the proper exchange of business cards.

Networking and introducing colleagues effectively.

Module 2: Meeting Etiquette

Key guidelines for professional conduct in business meetings.

Punctuality, seating arrangements, and active participation.

Effective communication and listening skills in meetings.

Module 3: Telephone Etiquette

Proper telephone etiquette for making and receiving calls.

Guidelines for clear, professional telephone conversations.

When and how to follow up after a call.

Module 4: Proper Business Attire

Understanding formal business attire and business casual attire.

Dressing for different business environments and company cultures.

The impact of appearance on professional image.

Module 5: Business Correspondence Etiquette

Writing professional emails and business letters.

Key principles of clear, concise, and polite written communication.

Knowing when to shift from email to other forms of communication.

Module 6: Business Dining Etiquette

How to navigate business meals with confidence.

Table manners, ordering etiquette, and polite conversation tips.

Understanding the role of dining in business networking.

Availability

Learn at your location