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Team Lead Certification

For: All People Leaders | Two, 4 Hour Sessions

In today’s fast-paced and ever-changing environment many individuals are expected to manage and lead others without position power. Companies that perform depend on Team Leaders, Project Leaders, and Work Coordinators more than ever. While Team Leaders may not have the power of management, they must possess the ability to effectively communicate, influence, set goals, manage time, and resolve conflict. They also need to be able to improve the efficiency of their team through diagnosing problems and effectively training others. 

This interactive two-day program will help ensure that your team leaders are well prepared to perform at a high level. Through group discussions, exercises, role-plays and action planning, participants will develop the skills they need to succeed as team leaders, and better understand how to apply those skills to their specific workplace situations.

Day 1 Learning Objectives:

Defining the difference between a lead and supervisor/manager

Adopting a manager mindset through self-assessment

Understanding the expectations of your boss, employees, peers and customers

Identifying common pitfalls

Learning 5 key strategies for overcoming the transition from peer to lead

Examining a structured approach to organizing & planning work

Adapting a leadership style to fit the situation and audience

Day 2 Learning Objectives:

Developing expectations and setting goals with employees

Assessing performance, providing feedback and coaching

Managing difficult employee behavior & conflict

Understanding best practices for on-the-job training

Exploring concepts of effective communication

Gaining an overview of delegation techniques

Availability

Learn at your location