“Best-in-Class” Customer Service
For: Customer Service Professionals | 4 Hours
Keeping a customer is easier than finding a new one.
Customer service is a key factor in today’s experience-central market. When customers like your service, they’ll let you know. And when they don’t like it, they’ll let everyone else know.
Learn the key skills needed to build a loyal customer relationship in “Best In Class Customer Service”. This workshop will teach you to understand the customer experience through the eyes of the customer, learn the most critical steps and explore excellence in service through standards set by “Best-in-Class” organizations. Whether you’re on the phone or in the boardroom, you’ll walk away with an actionable “best in class” plan for your organization.
Learning Objectives:
Understand the Importance of Customer Service
Recognize the impact of exceptional customer service on business success. Appreciate the role of customer service in building customer loyalty and satisfaction.
Adopt a Guest-Centric Approach
Learn the principles of treating customers as guests. Develop skills to create a welcoming and personalized customer experience.
Utilize Positive Language and Attitude
Understand the power of positive language in customer interactions. Practice techniques to find solutions and alternatives that satisfy customers.
Effectively Deescalate Upset Customers
Identify signs of customer distress and understand their emotions. Apply de escalation techniques to calm and reassure upset customers.
Represent Your Company Professionally
Recognize the importance of brand representation in customer service. Maintain professionalism and accountability in all customer interactions.
Engage in Continuous Improvement
Reflect on personal customer service experiences and identify areas for improvement. Commit to ongoing learning and development in customer service skills.
