Critical Conversations: Having the “Hard to Have” Discussions
As uncomfortable as some conversations are, keeping your silence won’t resolve the issue and may in fact add to it. No matter which side of the table you find yourself in a “hard to have” talk, you can learn to manage the conversation.
In the workshop you’ll learn how to recognize when a conversation becomes critical, how to plan effectively for the conversation and which communications strategies can help you create a win/win outcome.
- Recognize when a conversation becomes “critical”
- Plan effectively for the difficult conversation
- Identify steps to follow during the critical conversation
- Demonstrate communication skills which master those difficult conversations and result in win/win outcomes
- Prepare for having your critical conversation; build a script during the session using the 6-Step Model
Workshop dates coming soon.
Part of “Critical Leadership Certificate Series”
Who Should Attend
- Experienced Supervisors
- Team Leads
234 Mall Blvd. Suite G-50
King of Prussia, PA 19406
HRCI: 3 credits
SHRM: 3 credits
CPE: 3 credits
CEU: 0.3 credits
$215 – Includes all training materials & morning beverage.
Volume Discount (3 or more for this class date): $185/person
*This program is approved for recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.
+MEA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417.Website: www.nasba.org. All MEA courses are basic and do not require prerequisites or advanced preparation. All courses in this catalog are group live.
“MidAtlantic Employers’ Association (MEA) is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.”